**Important Update to Our Terms & Conditions**

RECENTLY UPDATED: 03/07/2024

To Our Valued Clients,

We hope this notice finds you in good spirits and health. At TV Wall Mounters, our dedication to transparency, professionalism, and delivering the highest level of service remains unwavering. In our continuous effort to enhance our service quality and operational efficiency, we are pleased to announce significant updates to our Terms & Conditions, particularly around our cancellation, refund, and rescheduling policies.

Key Updates to Our Policies:

- Cancellation Fees: We have revised our policy to introduce a cancellation fee that is calculated based on the total amount invoiced for the service, extending beyond just the initial deposit. This change ensures comprehensive coverage for the costs and potential revenue losses when appointments are canceled or rescheduled unexpectedly, and helps deter frivolous bookings, protecting our team's valuable time and resources.

- Fee Structure: A cancellation fee of 20% of the total invoiced service cost will now be applied. This fee is designed to cover lead costs, credit card processing fees, and mitigate the impact of last-minute schedule changes on our operations and client service capabilities.

- Rationale for Updates: The motivation behind these policy adjustments stems from our goal to balance the need for client flexibility with the operational realities and value of our booking slots. The introduction of these fees is critical for us to continue providing premium services without the setback of sudden schedule changes or non-serious bookings.

- Impact on Deposits: Following these updates, any service cancellations will incur a fee deducted from the initial deposit, based on the total amount invoiced.

- Refund Policy Revisions: Our refund policy has been updated in line with these changes. We encourage all clients to familiarize themselves with these modifications to understand their potential implications on refunds for deposits and other payments.

- No Cooling-Off Period: Please be aware that there is no cooling-off period after a service has been booked. The new cancellation fee policy takes effect immediately upon booking and payment of the deposit.

Our Commitment to You:

With these updates, we reaffirm our commitment to delivering exceptional service. We understand these changes may require adjustments on your part and are here to support you through this transition. Our aim is to sustain the high-quality service that you have come to expect from TV Wall Mounters, without compromise.

Transparency and clear communication are key pillars of our relationship with you, whether you've been with us for years, have recently engaged our services, or are considering us for your future needs. We deeply appreciate your understanding, support, and cooperation as we implement these policy updates.

For any questions, concerns, or further clarifications, please feel free to contact our support team. Your feedback is incredibly valuable to us, and we are ready to assist with any inquiries you may have.

Thank you for your ongoing trust and support in TV Wall Mounters. We are excited to continue providing you with the quality and dedication you deserve.

Best Regards,

The TV Wall Mounters Team