Return & Refund Policy

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to TV Wall Mounters LLC, that is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the TV Wall Mounters LLC Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit TV Wall Mounters LLC and use the services.
-Service: refers to the service provided by TV Wall Mounters LLC as described in the terms and conditions presented on this website.
-Website: TV Wall Mounters LLC."’s" site, which can be accessed via this URL: https://tvwallmounters.com/
-You: a person or entity that is registered with TV Wall Mounters LLC to use the Services.

REFUND POLICY

This policy outlines the terms and conditions for returns and refunds for purchases made with TV Wall Mounters LLC (referred to as “Company,” “we,” “us,” or “our”). By placing an order, you agree to the terms in this policy. If you do not agree, do not place an order, or cancel your appointment by calling us at 888-TVWALLMOUNT.

Custom and Overseas Orders

Custom orders or orders where the product is sourced from overseas for domestic delivery are not refundable. Customers are advised to ensure that the product details, specifications, and features meet their needs before placing an order, as these orders are created specifically based on customer requests and are not items we typically stock.

Delivery Times

We cannot guarantee specific delivery times for custom or overseas orders. We ask that customers provide us with a reasonable timeframe to ensure their order is processed, prepared, and shipped effectively. Delays may occur due to circumstances outside our control, such as international shipping logistics or supplier issues.

Cancellation Policy for Custom and Overseas Orders

If a customer cancels an order that is in progress, being prepared, or already in transit to our location, no refund will be issued. This includes any product that has been specifically ordered or manufactured at the customer's request, as these items are not standard inventory and cannot be resold or repurposed.

General Return and Refund Policy

Upon delivery, customers must inspect the product immediately and report any defects or shipping errors within 5 days.

Returns are allowed only within 30 days of purchase and are subject to a 28% restocking fee, unless the return is due to:

Out-of-box failures covered by warranty
Incorrect items received

Refunds for warranty-related issues or incorrect products will be processed within 7 to 10 days of receiving the item back, and return shipping costs will be covered by us.

For non-warranty-related returns, customers are responsible for return shipping costs.

Returns beyond 30 days will not be accepted under any circumstances, and all sales are considered final after this period.

Quality Assurance and Customer Responsibility

We ensure all products undergo quality checks and are securely packaged to prevent damage during transit. However, TV Wall Mounters LLC is not liable for transit-related damages once the product leaves our facility.

Non-Refundable and Non-Returnable Items

Products sold, whether online or in retail, are final sale.
Exchanges are not accepted.
Used or returned items will not be resold to maintain product quality standards for our customers.

International Orders

We currently do not provide services or sell products internationally, although some of our suppliers are in foreign countries.

Thank you for your understanding and cooperation. Should you have any questions about your order, contact us at 888-TVWALLMOUNT or email us at tickets@tvwallmounters.com.

RETURN AND REFUND POLICY REGARDING PRODUCTS PURCHASED