"Elevate Your View, Mount with Us!"
RETURN AND REFUND POLICY
NOTE: THIS IS A LEGAL AGREEMENT BETWEEN YOU AND TV Wall Mounters (called the “Provider”). PLEASE READ IT CAREFULLY BEFORE SCHEDULING YOUR INSTALLATION APPOINTMENT. IF YOU DO NOT AGREE WITH ANY OF THE REFUND AND RETURN POLICIES DO NOT SCHEDULE AN APPOINTMENT OR, IF ONE IS ALREADY SCHEDULED, YOU MUST CALL THE PROVIDER AT 888-TVWALLMOUNT.
Updated at 2023-02-12
DEFINITIONS AND KEY TERMS
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to TV Wall Mounters LLC, that is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the TV Wall Mounters LLC Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit TV Wall Mounters LLC and use the services.
-Service: refers to the service provided by TV Wall Mounters LLC as described in the terms and conditions presented on this website.
-Website: TV Wall Mounters LLC."’s" site, which can be accessed via this URL: https://tvwallmounters.com/
-You: a person or entity that is registered with TV Wall Mounters LLC to use the Services.
RETURN AND REFUND POLICY
Thank you for choosing TV Wall Mounters LLC for your purchase. We're dedicated to ensuring your shopping experience is as satisfying as possible.
Upon delivery, please inspect your product carefully. Any claims regarding defective merchandise or shipping errors must be reported within five days of receipt. Returns must be authorized and made within 30 days, subject to a minimum 28% restocking fee, except for out-of-box failures and warranty replacements.
For out-of-box failures covered by warranty, or if you receive an incorrect product, we'll issue a refund promptly without the restocking fee, within 7 to 10 days of receiving the device back. We cover shipping for warranty-related returns. For other returns, a 28% restocking fee applies, and return shipping is your responsibility.
Please note, returns beyond 30 days will not be refunded under any circumstances. All sales are final.
Thank you for your understanding.
REFUNDS
We pride ourselves on serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that TV Wall Mounters LLC is not liable for damages that are caused to the items during transit or transportation.
We follow certain policies to ensure transparency, efficiency, and quality customer care:
-We DO NOT allow returns on sold products - online or in retail outlets.
-We DO NOT accept returned goods, as we believe that customers should get the best quality products.
-Refunds are NOT given for any purchases made - be they online or in retail store.
-We DO NOT encourage exchanges of our products.
-We DO NOT engage in reselling used products and discourage the same, because we cannot ensure the best quality products for our customers.
For International Orders:
-We DO NOT sell or provide services internationally.
YOUR CONSENT
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
CHANGES TO OUR REFUND & RETURN POLICY
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
CONTACT US REGARDING REFUND & RETURN POLICY
If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product or service.
-Via Email: tickets@tvwallmounters.com
-Via Phone Number: 888.889.2556
-Via this Link: https://tvwallmounters.com/support/